Return Policy - Naturix Food and Herbs
Effective Date: [01/11/2025]
Thank you for shopping with Naturix Food and Herbs. We hope you are delighted with your purchase. However, if for any reason you are not completely satisfied, we offer a straightforward return process to ensure your shopping experience is hassle-free.
### Return & Exchange Policy
We understand that sometimes things don’t work out as planned. If you need to return or exchange an item, please review the following guidelines:
Eligibility for Returns:
1. Timeframe: Returns must be requested within 30 days from the date of delivery.
2. Condition: The item must be unused, unopened, and in the same condition that you received it. All original packaging, tags, and labels must be intact.
3. Non-Returnable Items: Due to hygiene and safety reasons, certain products such as opened food items, herbs, or supplements are not eligible for returns. Please refer to individual product listings for specific return instructions.
How to Return an Item:
1. Initiate Return: To start a return, please contact our customer support team at [info@naturixfood.com](mailto:info@naturixfood.com) or call [Insert Phone Number]. Include your order number, item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number and provide you with return instructions.
3. Packaging: Please ensure that returned items are securely packaged to prevent damage during return shipping.
4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service.
Refunds:
1. Processing Time: Once your return is received and inspected, we will notify you by email regarding the status of your refund. Please allow 5-7 business days for processing.
2. Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order. We will provide a full refund or send a replacement at no additional cost. Please include photographs of the damaged or incorrect item in your return request.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Contact Us:
For any questions or concerns, feel free to reach out to our customer service team at:
* Email: [info@naturixfood.com](mailto:info@naturixfood.com)
* Phone: [Insert Phone Number]
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### Important Notes:
* We reserve the right to refuse returns that do not meet the criteria above.
* This policy applies only to purchases made directly from [www.naturixfood.com](http://www.naturixfood.com). If you purchased from a third-party retailer, please refer to their return policy.
Thank you for choosing Naturix Food and Herbs. We appreciate your business and look forward to serving you again.